01 · one call, link by link
The office would ask five things and book the visit. So does the agent.
Same questions, same order, and it stops where your office would stop: it does not tell the caller what a kitchen costs. It takes what your estimator needs, offers a walkthrough off your real calendar, and puts the whole thing in one text thread.
If they send the photos, they come to your shop’s own line, so you can walk in on Thursday having already seen the room. Every link on the right is something the agent does, in the order it does it.
- 11:40 AM, the phone rings The crew is framing in Randolph. Nobody is near a phone. Second ring, it picks up.
- Answered under your company name Your name, your hours, your service area. Not ours.
- Job type Kitchen remodel. Cabinets, counters, and a wall they would like to open up.
- The town Rockaway. Inside the area you told it you work.
- Rough timeline “Before the holidays.” Written down the way the caller said it.
- How they found you A neighbor’s job last spring. Noted, so you know what is working.
- Photos Asks whether they can text a couple of photos of the kitchen. They say yes.
- Walkthrough booked Thursday 5:30 PM, read off your real calendar, not a slot it invented.
- Confirmation texted Time, address, and the request for the photos, in one text.
- On the board at lunch You see it at noon. Your move.
Illustrative sequence, not a live feed.